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World Best Airlines No. #1

The much-awaited annual Airline Excellence Awards are carried out by AirlineRatings.com, which is an aviation safety- and product-rating site based out of Perth, Australia. To decide who wins, seven editors at the agency consider a dozen key factors including operational safety, passenger reviews, profitability, investment rating, fleet age, and product offerings such as premium economy on long-haul flights and seating options in other classes. Air New Zealand’s number-one score should come as no surprise since, aside from last year’s loss to Singapore Airlines, the carrier has claimed the top spot for six of the past seven years.
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“In our analysis, Air New Zealand came out number one in most of our audit criteria, which is an outstanding performance when it’s up against carriers with more resources and scale on this same list of best airlines for 2020,” explained Airline Ratings editor-in-chief Geoffrey Thomas.The carrier beat out relative behemoths like Emirates, which recently introduced all-new first-class suites as well as new business-class seating, Qatar Airways with its much-lauded Qsuites in business class, and Japanese airline ANA, which is also recently unveiled stunning new cabins in first and business class.

You can find all the rankings here, but this is the complete list of AirlineRatings.com’s best airlines in the world for 2020. In addition to the overall rankings, AirlineRatings.com also picks individual winners in 13 specific categories. Here are those results.

Best First Class:

Singapore Airlines took the top prize again with its new first-class suites.

Best Business Class:

Despite slipping to number nine in the overall rankings, Qatar Airways held onto its best business class title again this year. “The airline’s Qsuite is a first-class experience in business class,” said Thomas. “It leaves little to chance, and our judges rated it as one of the best overall business-class products they had seen. It sets a standard to which some airlines can only aspire.”

Best Premium Economy:

Air New Zealand won this round thanks to comfortable seats and upscale amenities.

Best Economy:

Virgin Australia pulled out the win here thanks to spacious cabins in its Boeing 777 long-haul fleet.

Best Cabin Crew:

Virgin Australia also took home this trophy for the second year in a row. “Virgin Australia has redefined the travel experience with its Economy X, Premium Economy, and standout Business Class,” said Thomas. “Add to that its cabin crew, which are the world’s best, and you have another airline punching well above its weight.”

Best Catering:

Qatar Airways scored in this category for another year thanks to dine-on-demand service.

Best Lounges:

Qantas Airways remained the champ in this category for yet another year. “The judges were unanimous on the airline’s lounges which are exceptional,” said Thomas.

Best In-Flight Entertainment:

Emirates won this category last year, too. “Emirates was one of the pioneers of IFE, and one of the first to install seatback videos in economy,” explained Thomas. “Today’s its IFE platform ICE is in a class of its own.”

Domestic Airline of the Year:

Qantas picked up the prize for best domestic airline service with a call out to its premium transcontinental product aboard the Airbus A330.

Most Improved Airline:

Philippine airline Cebu Pacific took home the top spot in this category thanks to “a move to expand its global footprint using new generation fuel-efficient aircraft,” said Thomas.

Best Ultra-Low-Cost Carrier:

Vietnam-based carrier VietJet once again earned top honors here thanks to “a smart business plan that brings affordable travel to millions.”

Best Long-Haul Airline:

AirlineRatings.com breaks this category down by region in the following way: Emirates (Middle East/Africa), Cathay Pacific (Asia), Lufthansa (Europe) and Delta (Americas).

Best Low-Cost Airline:

Also ranked by region, the winners here were JetBlue (Americas), Wizz (Europe), Air Asia/AirAsia X (Asia/Pacific) and Air Arabia (Middle East/Africa). As with any rankings system, the importance of this one to most fliers will depend more on the carriers operating in their home region and their own flying habits.