Home / Services / Airport meet & assist
Landing is
not the same
as arriving
The hour between the aerobridge and the car is where trips go wrong — the wrong terminal, the form nobody mentioned, the driver who is not answering. This is the least glamorous service we sell and the one people remember.
The hour nobody plans for
Six ways an
airport ruins
a good trip
Every one of these has happened to a traveller of ours. Every one is solved by one person standing in the right place.
The terminal is wrong
Delhi T1, T2 and T3 are separate buildings with a shuttle between them. A domestic connection onto an international departure means leaving the building, and travellers who assume otherwise miss flights. A greeter knows which door you actually need.
The form nobody mentioned
Arrival cards, customs declarations and health forms vary by country and change without notice. Filling one incorrectly at the counter sends you to the back of a queue you have already stood in.
The connection is too tight
A ninety-minute international-to-domestic transfer at a large airport means immigration, baggage reclaim, customs, re-check and a second security queue. It is achievable with someone walking it with you and frequently not without.
The driver is not answering
The single most common failure at arrivals. A representative already inside the hall, with your name on a board and a number that answers, removes the problem entirely.
Nobody speaks the language
A first-time traveller in a terminal signed in a script they cannot read, being asked questions by an official, is the scenario people actually fear. It is also completely solvable.
Something has already gone wrong
A missed connection, a bag that did not arrive, a denied boarding. Someone on the ground who knows the airport and can reach our duty officer turns a two-hour ordeal into a filed report and a rebooking.
Three services
What it does,
and what it
cannot do
Most operators are vague about the second column. We would rather you booked this knowing exactly what you are buying.
| Ref | Service | What the representative does | What nobody can do |
|---|---|---|---|
| ARR | Arrival assistance | Representative meets you at the aerobridge or immigration hall with your name on a board, guides you through arrival formalities, arranges a porter, waits at baggage reclaim and hands you to your transfer. | Cannot clear immigration on your behalf or influence the officer's decision. |
| DEP | Departure assistance | Met at the terminal entrance, guided through the entry document check, assisted at check-in and baggage drop, walked to the correct security queue and pointed to the right gate. | Cannot bypass security screening, which is a regulated process. |
| TRA | Transit assistance | Met at the arrival gate, walked through transfer formalities, terminal changes and re-check, and delivered to the onward gate or lounge. The version that saves missed connections. | Cannot hold a departing aircraft, though we will tell the airline you are coming. |
Immigration is a sovereign function. A representative can walk you to the right counter and, where an airport sells a fast-track lane, into a shorter queue — but nobody shortens the officer's decision, and any provider implying otherwise is selling you something they cannot deliver.
Who actually books it
Six travellers,
one recurring
reason
Parents travelling alone
The most common reason our clients book it, and the one people are least likely to mention to their parents. Someone waiting at the gate, a porter arranged, and a call to the family when they are safely in the car.
First-time international travellers
A student flying out for the first time, or a family visiting relatives abroad. Everything about a large foreign terminal is unfamiliar at once, and one person walking it with you removes the whole of that.
Senior executives on tight schedules
Not a comfort purchase. On a same-day return with a ninety-minute connection, assistance is the difference between making the meeting and rebooking.
Visiting clients and delegations
Your guest should not be explaining your schedule to a driver at midnight. A representative with the itinerary is a courtesy your client will notice and remember.
Anyone with reduced mobility
Airport wheelchair assistance is free by law in India and must be requested from your airline — never pay for it. Meet and assist adds a person who stays with you through the parts the wheelchair service does not cover.
Groups and MICE arrivals
Forty delegates landing across six flights. Representatives at arrivals, a manifest, and coaches held until each wave clears rather than departing on a timetable nobody is meeting.
How it runs
From booking
to handover
Details confirmed
You receive the representative's name and mobile number, the exact meeting point, and a backup number that reaches our duty desk. Not a booking reference — a person.
Flight tracked
We watch the actual arrival time, not the scheduled one. If you are three hours late at 02:00, the representative is still there, and this is the part cheap providers get wrong.
Met at the gate
At the aerobridge or the immigration hall depending on the airport's rules. Your name on a board. Formalities, porter, baggage reclaim.
Delivered, not pointed at
To your driver, your transfer or your onward gate — with the handover confirmed. For family bookings we message whoever asked us to arrange it.
Where we cover
Airports
we staff
We would rather say no to an airport than send someone to meet a traveller who is not there.
Metro hubs
Delhi (DEL) · Mumbai (BOM) · Bengaluru (BLR) · Hyderabad (HYD) · Chennai (MAA) · Kolkata (CCU)
Regional India
Ahmedabad · Pune · Goa · Kochi · Jaipur · Lucknow · Patna · Guwahati · Chandigarh
Gulf
Dubai · Abu Dhabi · Doha · Muscat · Sharjah
Southeast Asia
Singapore · Bangkok · Kuala Lumpur · Ho Chi Minh City
Europe & UK
London · Paris · Frankfurt · Amsterdam · Zurich · Istanbul
Elsewhere
Arranged on request through vetted local partners — tell us the airport and we will confirm before you book, not after.
Honestly
Five times you
should not
book this
It is a good service and it is not always the right purchase. Two of these five are ones you should never pay anyone for.
- A domestic flight on a route you fly often — you know the terminal better than any greeter
- A generous connection at a small airport with one terminal and no transfer
- Anywhere you are being met by someone who knows the airport well
- When wheelchair assistance is all you need — that is free from the airline and should never be paid for
- An unaccompanied child. That is an airline service with legal custody obligations, booked with the airline, and no greeter can substitute for it
Unaccompanied minors. An airline service with legal custody obligations, booked directly with the airline and staffed by airline personnel. A meet-and-assist representative cannot take custody of a child and we will not accept a booking that implies otherwise.
Immigration, customs and security. Sovereign and regulated processes. Assistance means guidance and escort, never influence over a decision or exemption from screening.
Airport rules. Where a representative may meet you — aerobridge, immigration hall or arrivals — is set by each airport and can change. We confirm the exact meeting point before you travel.
Related. Airport transfers · Travel Management Terms
Arrange assistance
Send the flight number and who is travelling.
We confirm the airport, the meeting point and the representative before you pay. For parents travelling alone we will also call you once they are in the car.