Home / Corporate Travel / Duty of Care
Someone answers
when it goes
wrong at 2am
Duty of care is the obligation an employer has to keep travelling staff safe. In practice it comes down to one test: when a trip breaks in the middle of the night, does a real person pick up and fix it? For our accounts, yes.
When something breaks
What the desk
actually does
Disruption rebooking
Cancelled flight, missed connection, closed road — the traveller calls one number and we rebook, not a chatbot that opens a ticket for the morning.
Medical & emergency
If a traveller is ill or in trouble abroad, we escalate — coordinating with the insurer's assistance line and, where it matters, a director on our side.
Ground assistance
Lost documents, a stranded arrival, a hotel that has no record of the booking — the practical problems that do not wait for office hours.
Traveller visibility
Because we book the whole trip, we know who is where. When an employer needs to account for its people quickly, that record exists.
Before the trip
Care starts
at booking,
not at the crisis
Insurance on the file
Travel insurance matched to the itinerary through authorised partners, so cover is in place before departure — not bought in a panic afterwards.
Advisories & visas
We flag travel advisories and visa requirements for the route while booking. Travel advisories →
The number that works
Every itinerary carries a support number that is staffed 24×7 — the same desk, not an overflow line that has never seen the file.
One record
Flights, hotels and contacts in one place, so in an emergency nobody is hunting through four inboxes to find where a traveller is staying.
Being straight about it
What we are,
and are not
- We are not an insurer or a medical evacuation company — those come from authorised partners, and we coordinate with them
- We do not promise to solve every situation, only to answer, act, and escalate honestly and fast
- We do not present a support line we cannot actually staff around the clock
Meet your duty of care
Ask how we would cover your travellers.
Tell us where your people travel and how you handle disruption today. We will show you the support model, the insurance options and how visibility works — before you move a single booking.