Home / Support / Payments
Check who
you're paying
before you pay
Travel is one of the most impersonated industries in India. Before anything else on this page, here is how to confirm a payment request actually came from us — and the six things we will never ask you to do.
Before you transfer anything
Six checks
that take
one minute
Impersonation of travel agents is common and increasingly well produced. None of these checks require expertise, and any one of them will stop the great majority of attempts.
The account name reads exactly “Tripgation Private Limited”
Not a person's name, not a trading name, not an abbreviation. Your banking app shows the beneficiary name before you confirm — read it. If it does not match, stop and call us on the number published on this site.
The payment link sits on our own domain
A genuine gateway link resolves to tripgation.com or to the gateway provider named on your invoice. Shortened links, lookalike spellings and app-store style pages are not ours.
The invoice carries our CIN and GSTIN
Every genuine invoice shows U63030UP2020PTC128661 and our GSTIN. Both are matters of public record and can be checked independently in a minute.
The request came after a conversation you started
We do not cold-call for payment. If a payment demand arrives out of nowhere referencing a booking you did not make, it is not ours, however convincing the branding.
Call the number on this website, not in the message
A fraudulent message will always supply its own contact number. Verify by calling +91-7065-819-819 from the site, not from the message asking for money.
Urgency is the tell
“The fare expires in ten minutes, pay now.” Real fare deadlines exist, and a real consultant will hold the booking while you verify. Nobody at Tripgation will pressure you into paying before you are satisfied.
Our commitment to you
Six things
we will never
ask you to do
If anyone claiming to be from Tripgation does any of these, it is not us. Stop, and call +91-7065-819-819 from this website.
- Ask for your card number, CVV or OTP over phone, email, WhatsApp or chat
- Request payment to a personal UPI ID, personal account or a third party
- Take payment in cash without issuing a GST invoice against it
- Ask you to install a screen-sharing or remote-access app to complete a payment
- Send a payment link from a personal email address or an unrelated domain
- Demand immediate payment to release a booking that is already confirmed
Verified account
Pay to this
account
These are our only payment details. Match them exactly against your banking or UPI screen before you confirm — the beneficiary name must read Tripgation Private Limited.
to be added here
UPI ID
7065819819-2@okbizaxis
Works with Google Pay, PhonePe, Paytm & any BHIM-UPI app. Always confirm the payee name shows Tripgation before paying.
We never ask for payment to a personal account or a different name. If any detail you are shown does not match the above, stop and call +91-7065-819-819.
Accepted methods
Five ways
to pay
| Ref | Method | Best for | Clears in | What to check |
|---|---|---|---|---|
| UPI | UPI | Individual bookings up to your bank's daily limit | Instant | Confirm the beneficiary name before approving. Never pay a personal VPA. |
| NEFT | NEFT / RTGS | Larger bookings, corporate settlements | Same day to next working day | RTGS for high-value transfers. Quote the invoice number in the remarks. |
| CARD | Credit & debit cards | Convenience, and cardholder protection on disputes | Instant | Always through the gateway link. We never see or store your full card number. |
| NB | Net banking | When a card limit will not cover the booking | Instant | Initiated from the gateway page, completed inside your own bank's site. |
| CRED | Corporate credit terms | Companies with regular travel volume | Agreed billing cycle | Available after a credit check. Consolidated monthly invoicing against your GSTIN. |
When money is due
Four points,
none of them
a surprise
Quote — nothing payable
You receive an itemised quote with fare, taxes, supplier costs and our service fee shown separately. No money changes hands and nothing is booked.
Confirmation — advance
An advance confirms the booking and holds the inventory. The amount depends on what the supplier requires, and it is stated before you pay, not after.
Ticketing deadline — balance
Airlines and hotels set the deadline, not us. Miss it and the fare or rate is released back to the market, which is why we chase this one.
Documents issued
Tickets, vouchers and confirmations are issued against cleared payment, together with the GST invoice carrying your GSTIN.
Invoicing & GST
Give us your
GSTIN at
booking
Give us your GSTIN at booking
Not at checkout, and not at year end. An invoice raised without it cannot be amended freely afterwards, and the input credit is simply lost.
Air tickets show tax separately
GST on air travel appears as its own line so your finance team can claim it. This is a large part of why corporate travel should not go on personal cards.
One consolidated statement
Corporate accounts receive monthly billing with cost centre and project code against every line, rather than a stack of individual invoices.
Cash without paperwork is not a saving
A handwritten slip is not a claimable expense. If anyone in travel offers you a discount for cash with no invoice, the discount is smaller than the credit you forfeit.
Refunds
Why it takes
as long as
it takes
Refund delays almost always sit with the supplier, not the agent. That is an explanation, not an excuse — so here is exactly where your money is at each stage.
You cancel, we file
We lodge the cancellation with the airline, hotel or supplier the same working day and send you written acknowledgement with the reference number. From this moment the money is no longer ours to release.
Money is with the supplierThe supplier assesses
The airline applies its fare rules, or the hotel its cancellation policy, and decides the refundable amount. Neither we nor you set this number — it was fixed by the fare rules when the ticket was issued.
Amount being determinedThe supplier releases funds
Airlines settle refunds on their own cycle, measured in weeks rather than days, and peak periods stretch it further. This is the long step, it is entirely outside our control, and it is where almost all of the wait happens.
Still with the supplierWe pass it straight on
Once the funds reach us we process them back to your original payment method within our stated window and confirm the date the money left us. If you want to see where a refund is before then, ask — we will show you the supplier reference.
Money reaches youWe refund when the supplier releases
Airlines and hotels hold the money until they process the cancellation. We process your refund within 15 working days of receiving those funds, to the original payment method.
Statutory taxes usually come back
Even on a non-refundable ticket, government taxes and airport charges are generally recoverable, subject to the airline's cancellation charge. Many travellers never ask. We file it as a matter of course.
Our service fee is separate
The fee covers work already performed, so it is not normally refundable on a customer-initiated cancellation. Where the error is ours, we refund it and cover the cost of putting it right.
Third-party products follow their own rules
Cruises, rail, festival-period hotels and event contracts carry the supplier's cancellation terms, which override ours. We state these before you commit.
Cancellation charges are set out in full on our Refund & Cancellation page, which prevails over the summary above.
If something goes wrong
A named person,
not a form
Payment disputes escalate to a person with the authority to resolve them. If you are not satisfied with the outcome, our directors are reachable — that route is published on the Leadership page.
Not sure about a payment request?
Call us first. We would rather you did.
No genuine booking is lost by taking two minutes to verify. If someone is telling you otherwise, that is the reason to stop.