Home / Legal / Payment Policy
The policy,
and what it
actually means
Legal pages fail because nobody reads them. Every clause below is printed twice — once in plain English, once in the language that binds. Where the two differ, the clause governs, and we would rather say that here than bury it.
The policy
Eight clauses,
in both
languages
Left is what it means for you. Right is what binds. Read the left column; rely on the right.
| Ref | Clause | In plain English | What binds |
|---|---|---|---|
| P1 | What a payment does | Paying confirms your booking. It does not complete it — a booking is confirmed only when we send you written confirmation. | A booking is confirmed only upon issue of written confirmation by Tripgation and receipt of the required payment. Quotes are indicative until confirmed and remain subject to supplier availability and price change until ticketed or confirmed and paid. |
| P2 | Advance and balance | An advance holds the booking. The balance is due before we release tickets, vouchers or visas. Those dates come from the airline or hotel, not from us. | An advance is payable to confirm a booking. The balance is due prior to issue of travel documents, on the dates stated on the invoice, which are determined by supplier ticketing and cancellation deadlines. Non-payment by the stated date may result in the booking being released and the price no longer being available. |
| P3 | Our fee is separate | You always see what went to the airline or hotel and what came to us. They are different lines on your invoice. | The Tripgation service fee is stated separately on every quote and invoice and is distinct from supplier charges. It is earned for arranging, managing and supporting the booking and is payable irrespective of the supplier component. |
| P4 | Accepted methods | UPI, net banking, NEFT/RTGS, and credit or debit cards through a secure gateway link. Bank transfer to the company account named on your invoice. | Payments are accepted by UPI, net banking, NEFT/RTGS and major credit and debit cards through an authorised payment gateway, or by transfer to the company current account. Payments to any account not in the name of Tripgation Private Limited are not recognised as payment to us. |
| P5 | GST and invoicing | Give us your GSTIN when you book, not afterwards. Adding it later does not recover the input credit on an air ticket. | A GST invoice is issued for every payment. The billing entity and GSTIN must be provided at the time of booking; invoices cannot be reissued to a different entity or GSTIN after a supplier document has been issued. Applicable taxes are charged as per prevailing law. |
| P6 | TCS on foreign remittance | Tax Collected at Source may apply on overseas payments. It is not a fee we keep — you claim it against your income tax. | Tax Collected at Source under the Income-tax Act applies to foreign remittances at prevailing rates and thresholds. TCS is collected on behalf of the tax authority, is reflected in your Form 26AS, and is creditable against your income tax liability. Rates and thresholds are set by statute and are subject to change. |
| P7 | Failed and disputed payments | If a payment fails, the booking may not be held. Talk to us before raising a chargeback — most disputes are a reconciliation error we can fix in a day. | Where a payment fails, is reversed or is disputed, Tripgation is not obliged to hold the booking and any price or availability is subject to reconfirmation. Chargebacks raised without first contacting Tripgation may be treated as a breach of these terms. A chargeback raised against a live booking may result in the booking being cancelled by the supplier. |
| P8 | Corporate credit | Companies can be set up on monthly credit terms after a credit check, so travellers stop paying on personal cards. | Corporate credit facilities are granted at Tripgation's discretion following a credit assessment, and are governed by the credit limit, settlement period and terms recorded in the corporate agreement, which prevail for those bookings. Overdue balances may result in suspension of the facility. |
This policy sits alongside the terms of the airlines, hotels, insurers and authorised partners whose products we arrange. Where a supplier's terms are stricter, they apply in addition to ours.
Money coming back
Refunds have
their own
policy
Cancellation bands, what is deducted, what never comes back, and why an airline refund takes weeks — all of it lives on one page so there is only ever one version of it.
Read the Cancellation & Refund Policy.
Payment security
Five things
we will
never do
If any of these happens, it is not us. Hang up and call +91-7065-819-819 from our website rather than the number in the message.
- Ask for a card number, CVV or OTP by email, WhatsApp or phone
- Ask you to pay an individual's account or a personal UPI ID
- Send you a UPI collect request — you push payment to us, we never pull it
- Change our bank details by email mid-booking
- Demand payment within minutes to hold a price
Full guidance, including how to verify our bank details, is on the Payments page.
If something is wrong
Four steps,
in this order
Your consultant
Quote the invoice number and the transaction reference. Most billing questions are answered the same working day.
The accounts desk
For reconciliation, invoice corrections and refund status. Email info@tripgation.com with the booking reference in the subject line.
Grievance Officer
Mrs Pooja Rani, grievance@tripgation.com. Appointed under the Consumer Protection Act and the IT Rules. Mon–Sat, 09:00–19:00 IST.
A director
If you are unhappy with the resolution you can ask for it to go to a director. That route is published rather than hidden, and we mean it.
Precedence. Where the plain-English summary and the clause text differ, the clause text governs. Where a supplier's terms are stricter, they apply in addition.
Related. This policy forms part of our Terms & Conditions and should be read with the Cancellation & Refund Policy, the Forex Disclaimer and the Privacy Policy.
Governing law. India. Subject to your consumer-protection rights, the courts at Gautam Buddha Nagar, Uttar Pradesh have jurisdiction.
Before you send anything
Two minutes on the phone beats a chargeback.
Verifying a payment request takes one call. Recovering money sent to a fraudster takes considerably longer and usually does not work.